Membership and Support packages:

Package	Free	Gold	Platinum
Binary Download	Yes	Yes	Yes
Source Download	Yes	Yes	Yes
Forum support	Yes	Yes	Yes
Premium Forum support	No	Yes	Yes
Max Initial Response Time	No	Maximum Response time 48 hours	Maximum Response time 24 hours
Email support	No	Yes	Yes
Ticket	No	Yes	Yes
Remote Desktop troubleshooting	No	No	Yes
Support hours	No	Mon - Fri 8.00 AM - 5.00 PM EST	24x7
Emergency Bugfix escalation	No	No	Yes
Emergency Hotfix builds	No	No	Yes
Support over Phone	No	No	Yes
x-Credit Included	N/A	40	400
Onsite training	No	Contact us for pricing and availibility
Price per Year	US$ 0.00	US$ 299.00	US$ 999.00
	Sign Up Now!	Process Now!	Process Now!

Important announcement on Commercial Registration

Floreant POS commercial support team is under reformation and we currently only accepting Gold Membership. Our Platinum Membership will be reopen on Sep 15, 2010. This notice will not affect our members.

Get support from core team

Our Point-of-sale solution is completely free with source code. Our forum is also open to everyone. As a paid subscriber you will not only get fast, confident and quality support from the core developers but also help us sustain. If you are not interested about any support or forum please click here to proceed to the download page.

Frequently asked questions

What is x-Credit?

x-Credits are used when creating a Support Ticket. A Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum.During Weekend 100 x-Credits per hour with a 50 x-Credit minimum. (Premium support forums are available 24x7x365 and do not use any x-Credits.)

Do you accept alternate forms of payment aside from PayPal?

Yes. We can accept purchase orders, checks and direct bank transfers. Please note that for checks and purchase orders, your order cannot be completed until the payment has cleared our bank. To arrange for payment via one of these methods, please send an email to support[at]floreantpos.com.

Will you send me a sales receipt?

We will be happy to send a sales receipt on request. When emailing us to confirm your order, please indicate that you would like a sales receipt, and include the billing contact information that should be included on it (contact name, company name if applicable and address).

I need a new feature not available in current version. Which pacakge I should subscribe?

Scope of support package are to assist with installation problem and bug fixing. For new feature directly write us for quote.